Refund policy

Last updated: April 2026

Omarz Fresh Meals is committed to providing high-quality, freshly prepared meals. Due to the perishable nature of our products, all sales are generally final. This policy outlines the limited circumstances under which refunds or resolutions may be provided.

Perishable Goods

All meals sold by Omarz Fresh Meals are perishable food items. As a result, we do not accept returns or exchanges once an order has been prepared, delivered, or picked up. Customers are encouraged to review their orders carefully before completing their purchase.

Order Issues and Damages

If there is an issue with your order, including incorrect items, missing items, or quality concerns, you must contact us within 24 hours of delivery or pickup. To help us resolve the issue efficiently, customers may be asked to provide:

• A description of the issue

• Photos of the affected items

Upon review, we may offer a replacement, store credit, or refund at our discretion.

Non-Delivery or Failed Delivery

If a delivery cannot be completed due to incorrect address information or customer unavailability, the order may not be eligible for a refund. Customers are responsible for ensuring that all delivery details are accurate and that they are available to receive their order during the designated delivery window.

Cancellations

Orders may be canceled only if the request is made before the weekly cutoff time. Once an order has been processed or prepared, it cannot be canceled or refunded.

Refund Processing

If a refund is approved, it will be issued to the original payment method used at checkout. Processing times may vary depending on your payment provider.

Contact

For any questions or concerns regarding your order, please contact us at contact@omarzfreshmeals.com promptly so we can assist you.